Shipping policy
Shipping Policy
Effective Date: September 20, 2026
At ACE Distillery Supply (Wenzhou Ace Machinery Co., Ltd.),
we provide worldwide shipping solutions for professional distillery equipment,
brewing systems, stainless steel tanks, and customized machinery.
Shipping arrangements depend on product type, order quantity, customization requirements,
production schedule, and destination country.
SECTION 1 – PRODUCTION AND PROCESSING TIME
After payment confirmation and technical specifications are approved, production will begin according to the agreed schedule.
Standard products are usually prepared for shipment within 3–7 working days when available in stock.
For customized equipment, large machines, or OEM projects, production lead times may vary depending on:
- Equipment specifications
- Customization requirements
- Material availability
- Order quantity
- Manufacturing schedule
The final delivery schedule will be confirmed according to your order information and production agreement.
SECTION 2 – SHIPPING METHODS
To provide flexible international shipping solutions, we cooperate with reliable logistics providers, including:
- DHL
- FedEx
- UPS
- EMS
- International freight forwarders
- Sea freight providers
The recommended shipping method depends on the size, weight, and destination of the equipment.
SECTION 3 – ESTIMATED DELIVERY TIME
Estimated delivery times after shipment:
- Express Shipping: approximately 6–8 business days after shipment.
- Economy Shipping: approximately 15–45 business days after shipment.
- Sea Freight: delivery time varies depending on destination port, customs clearance, and shipping schedule.
Delivery times are estimates only and may be affected by factors outside our control, including:
- Weather conditions
- Customs inspections
- Transportation delays
- Port congestion
- Government regulations
If unexpected shipping delays occur, we will contact you through the email address provided with your order.
SECTION 4 – SHIPPING COSTS AND IMPORT FEES
The total order amount generally includes:
- Product cost
- Shipping cost (if included in the quotation)
Customers are responsible for any additional charges required by their country, including but not limited to:
- Import duties
- Customs fees
- VAT or sales taxes
- Brokerage fees
- Local delivery charges
ACE Distillery Supply is not responsible for customs charges or import regulations in the destination country.
SECTION 5 – LARGE EQUIPMENT SHIPPING
Large distillery equipment and industrial machinery are usually shipped by sea freight due to their size and weight.
Online shipping calculators may not accurately estimate transportation costs for oversized equipment.
For large machines, please contact us directly for a customized shipping quotation.
SECTION 6 – SHIPPING SUPPORT
If you experience any shipping-related issues, please contact our team before placing your order.
We can assist with:
- Checking shipping availability to your country
- Providing accurate freight quotations
- Recommending suitable shipping methods
- Arranging faster shipping solutions when available
- Handling large equipment transportation inquiries
If the shipping cost appears too high or your country is not available through the online ordering system,
please contact us directly. We will provide a suitable solution.
SECTION 7 – CONTACT SUPPORT
We understand that some customers may require urgent delivery or technical assistance.
Our team provides email and online support to help customers select the right products and shipping solutions.
Email: info@ace-chn.com
WhatsApp: +86 18626835909
Company:
Wenzhou Ace Machinery Co., Ltd.
Address:
No.545, Jinhai 3rd Avenue,
Wenzhou Economic-Technological Development Zone,
Wenzhou, Zhejiang, China
ACE Distillery Supply
Professional Distillery Equipment Manufacturer
