Return and Refund Policy

Effective Date: September 20, 2026

At ACE Distillery Supply (Wenzhou Ace Machinery Co., Ltd.),
we are committed to providing high-quality distillery equipment and professional service.
Due to the nature of industrial machinery, return and refund conditions depend on product type,
customization level, and the reason for the request.

SECTION 1 – GENERAL RETURN POLICY

Customers may request a return for eligible standard products within
14 days after delivery.

To be eligible for a return, products must meet all of the following conditions:

The equipment has not been installed, modified, or used.
The product remains in original condition.
All accessories, documents, and components are included.
The customer provides proof of purchase.
The product is a standard, non-customized item.

All return requests must be approved by ACE Distillery Supply before shipment.
Unauthorized returns may not be accepted.

SECTION 2 – NON-RETURNABLE PRODUCTS

Due to manufacturing requirements and the nature of industrial equipment,
the following products are generally not eligible for return:

Customized or specially manufactured equipment
OEM or private-label products
Equipment manufactured according to customer specifications
Used, installed, or modified machinery
Clearance or final-sale products
Products damaged due to improper handling or operation

SECTION 3 – DAMAGED OR INCORRECT PRODUCTS

If you receive equipment that is damaged during transportation, defective,
or different from the confirmed order specifications, please contact us within
7 days after delivery.

Please provide:

Order information
Photos or videos showing the issue
Description of the problem

After inspection and confirmation, we will provide an appropriate solution,
which may include repair, replacement of parts, or other arrangements.

SECTION 4 – RETURN PROCESS

To request a return:

Contact our customer support team.
Provide order details and the reason for return.
Receive return approval and shipping instructions.
Ship the product according to our instructions.
Refunds will be processed after inspection and approval.

SECTION 5 – RETURN SHIPPING COST

For defective products, incorrect shipments, or quality issues caused by us,
ACE Distillery Supply will be responsible for reasonable return or replacement costs.
For customer-requested returns not caused by product defects,
the customer is responsible for return shipping costs, customs fees, and related charges.

SECTION 6 – REFUND POLICY

Approved refunds will be issued to the original payment method.

Refunds may include:

Product purchase price
Applicable taxes (where applicable)

Original shipping fees are generally non-refundable unless the return is caused by:

Incorrect shipment
Product defect
Shipping error

SECTION 7 – REFUND PROCESSING TIME

Once a refund is approved, we normally process the refund within
2–5 business days.

After processing is completed, the payment provider or bank controls the time required
for the funds to appear in your account.

Estimated refund arrival times:

Credit/Debit Cards: Usually 3–10 business days depending on the financial institution.
PayPal: Refunds are usually visible in the PayPal account shortly after processing.

SECTION 8 – INTERNATIONAL ORDERS

For international orders, customers are responsible for understanding their country’s
import regulations, customs requirements, taxes, and duties.

Refunds related to customs refusal, unpaid import charges, or failure to receive shipments
may be subject to additional review.

SECTION 9 – CONTACT SUPPORT

If you have questions regarding returns, refunds, or product issues,
please contact our support team:

Email: info@ace-chn.com

WhatsApp: +86 18626835909

Company:
Wenzhou Ace Machinery Co., Ltd.

Address:
No.545, Jinhai 3rd Avenue,
Wenzhou Economic-Technological Development Zone,
Wenzhou, Zhejiang, China

ACE Distillery Supply
Professional Distillery Equipment Manufacturer

Return and Refund Policy